How do I return an item?
www.InternationalWig.com
2305 Ashland St Suite # C-260
Ashland, OR 97520
P: 1 800 344 4999
Refund/Return Policy
All Halloween items are final sale. See other Final Sale items below.
We want you to love the items you purchase from us. We offer exchanges but no refunds. Note that by placing an order with us, you are agreeing to this policy. We strongly suggest sending a hair sample or purchasing a color ring prior to ordering if you are unsure about color. We offer a free color match service! You may exchange your item, however fees for reshipping and restocking will apply, please read the following information.
(restrictions do apply, some items are final sale! please read below, and please read this entire page)
Please note>>>We reserve the right to limit excessive returns- we will email you if you have excessive returns, and go over your account with you, when we get your return or when you place another order.<<<
To obtain an exchange, item must be in the original form, unused, un-brushed, unworn, with no smells, (perfume, smoke, b.o., etc) or it will be refused. Original packing and netting must be attached along with tags. Do not remove tags and such until you are sure it is the right item for you! Also note that the bags wigs come in have a zipper or a snap- do not rip bag, please use the zipper, or snap. Once worn and brushed, smoked around, etc, it is yours to keep. Some wigs come in a manufacturers box, please make sure its not taped, etc. & do not send wig back in the original box without some additional protection.
To obtain your credit to our shop send your item back to us at:
Returns
www.InternationalWig.com
2305 Ashland St Suite # C-260
Ashland, OR 97520
P: 1 800 344 4999
sales@internationalwig.com
Order #_______ (Include your original order number)
You may send your item back to us thru DHL, Fed-Ex, UPS or your local Post Office.
When your return is received back, we will email you and let you know, and a gift gard will be emailed to you, for you to use on your next order with us. Once we receive your return, expect your gift code to arrive to you in 5-8 business days.
Sorry, we do not offer "even exchanges", even if for same item but different color. The restocking fee and reshipping must be paid as stated herein.
Our Restocking fee is 30% of the item cost. Item must be sent back (posted on your end) within 7 days of your receiving it.
If you receive a wrong item, we will certainly exchange it and send the right one with no fees for you, of course. For a wrong item sent, we will refund your fees to ship it back to us, only if you send it back within 3 days, via first class standard mail.
Final Sale items include Sales kits, clothing items and costume wear, Halloween items, Costume Wigs, overstock sale and clearance items, Eyelashes and other personal hair items, tapes and glues, Price Match items, wig dryers, wig cases or boxes, wholesale purchases from the wholesale link or thru your wholesale account, Special Newsletter sale items, & items sold at a special discount. Also, all wholesale and custom orders are final sale, and no exchange will be permitted. As well we are not able to offer returns/exchanges on Clarys, Jacquelyn, Raquel Welch, or human hair items made by Wig Pro or Wigs By Pierre and Yaffa. They are final sale.
If you purchase an item that says "Sold out" or "Out of stock" and use a credit card, a $3 transaction fee will apply when we void the charge.
Cancellations
During the last two weeks of October, once we process your order, you will be unable to cancel or change it, due to the amount of orders we are processing. Please check your order and be sure its exactly as you wish! Thank you for your understanding.
For orders placed anytime other than the last two weeks of October, you may cancel an order with the fees stated herein as long as it has not shipped. If it has shipped, there is no cancellation. There is no cancellation for custom or wholesale orders. The cancellation fee is a 20% transaction fee- deducted from your Credit Card refund, based on your total order amount, when you cancel an order. To cancel an order please reply to the email you received when you ordered. We will reply back and let you know if it can be canceled and what the fee would be.
Refusal Of Delivery/Incorrect Address
Should you refuse your delivery, or submit to us an incorrect or incomplete delivery address, or should the parcel be undeliverable for any reason, and your package is returned to us, for UPS, FED-EX, USPS, or DHL parcel delivery, you will be charged a 30% restock fee. Your credit card will be credited the purchase amount, however, it will be minus shipping as originally paid, the restocking fee stated herein, fees incurred with any return from post or pickup, and a return delivery fee of $10.
Thank you!
Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, please contact International Wig® Customer Service:
Email: customerservice@internationalwig.com
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